Important Information for Clients

This comprehensive booklet includes your rights and responsibilities, our privacy policy and how to give feedback.

Child Safety

Link HC embraces and supports the diversity of all children who use our services. We are committed to support children and their families to ensure they thrive and develop to reach their potential.

Supporting Victoria’s Child Safety Standards, Link HC will:

  • Take a zero tolerance approach to child abuse
  • Supports the rights of children to ensure their safety and stability
  • Take a consistent approach to ensure parents/carers are supported in their roles and understand their
    obligations to children
  • Ensure vulnerable children are welcomed and appropriately supported in their development
  • Take active steps to meet our legislative obligations when we consider children are at risk
  • Support our staff to care and support children who use our services

Link HC has an appointed Child Safety Officer whose role involves safeguarding the rights of children and supporting staff who work with them.

Quality of Care

Quality of Care Reports from 2011 onwards are included in Community Health Connect and Link HC’s quarterly magazine.

Recertification Assessment Report

Link HC’s quality and safety performance is accredited by independent reviewers to ensure that we deliver high-quality services that meet the standards set by Government.

We are audited against the:

  • Department of Health and Human Services ‘Human Services Standards’
  • Australian Commission on Safety and Quality in Health Care’s ’National Safety and Quality Health Service Standards (second edition)’

Link HC welcomes the opportunity to ensure that we meet or exceed these standards, and implement actions to further improve our service to the community.

Strategic Plan

Link Health and Community Privacy Policy

Link Health and Community (Link HC) understands that you value your privacy and wish to have your personal information kept secure. For these reasons, we place a high priority on the security of the personal information that we hold. Link HC has developed a Privacy Policy to inform you of how we collect, manage and disclose your personal information and maintain its integrity and security. Our Privacy Policy contains information about how you may access the personal information that we hold about you and seek the correction of such information, if you believe it to be incorrect. The Privacy Policy also contains information about how you may complain about a breach of the Australian Privacy Principles (APPs) and how we will deal with such a complaint.

Our contact details in respect of any issues in relation to privacy are:

Telephone: 1300 552 509
Email: linkhc@linkhc.org.au

Attn: Privacy Officer
Link Health and Community
1 Jacksons Road
Mulgrave, Victoria 3170

All media enquiries: Sally-Ann Nadj 0418 363 261

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